Shipping & Replacement Policy

At GlowifyByFaiz, we carefully check and pack every order before shipping to ensure it reaches you safely.

📦 Damaged or Wrong Product

If you receive a damaged, broken, defective, or incorrect product, please contact us within 24 hours of delivery.

To help us process your request quickly, please provide:

• A clear photo of the product
• A photo/video of the parcel and packaging
• Your order details

After verification, we will arrange a replacement or another suitable solution according to the situation.

🚚 Replacement Shipping Charges

If the product is confirmed to be damaged, broken, defective, or incorrectly sent by us, the replacement product will be shipped at no product cost.

However, one-way delivery/shipping charges for the replacement may be paid by the customer, where applicable.

⚠️ Important

Please make an unboxing video when opening your parcel. This helps us verify any damage or missing/wrong product and makes the replacement process easier.

Your satisfaction and trust are important to us. We always aim to provide a smooth and reliable shopping experience.

GlowifyByFaiz — Quality You Can Trust. 🤍